For Individuals and Couples

STEP 1: You will need to schedule and complete a free 10-minute consultation via phone with the counselor of your choice.

STEP 2: After completing your consultation, if you decide to move forward with that counselor, you will schedule a First-Time Appointment with them.

NOTE: If you are using Insurance or EAP coverage, please have your information on hand when scheduling.

STEP 3: After scheduling your first-time appointment, you will need to fill out, sign, and submit an online intake form via Our Portal.

STEP 4: On the day of your appointment, you will receive a link for the session.

At the time of your appointment, please follow the link to join with your counselor.

For Minors (18 Years & Younger) and Families

If you are a parent (or guardian) wanting your child to receive counseling or you would like to receive family counseling including a minor, you will have to schedule and complete a Parent Consultation. Without a parent consultation, you will not be able to move forward in the process.

NOTE: You will NOT be able to use insurance or EAP coverage for parent consultations.

STEP 1: Schedule a parent consultation with the counselor of your choice.

Please be aware that minors will not be present during this consultation. We only require parents and/or guardians to participate.

After scheduling your consultation, please make sure to review our policies and prepare copies of any necessary documents.

STEP 2: On the day of your consultation, you will receive a link via email to join the consultation with your facilitator.

Following the completion of a parent consultation, there will be a waiting period lasting between 48 to 72 hours. During this time the facilitator of your consult will determine whether our agency will be a good fit for your minor. If we find that we are not the best fit for your minor, we will refer you to another agency (or counselor) as a better option.

STEP 3: After completing an assessment, the facilitator will follow up with you via phone to provide the next steps. If we find that we are a good fit for your minor, you (parents and guardians) may proceed with scheduling your child(ren) with our counselors. If not, we will refer you to a provider that will better suit your minor and their needs.

STEP 4: Schedule a first-time appointment for your child(ren).

Note: If you are using Insurance or EAP coverage, please have your information on hand when scheduling.

STEP 5: After scheduling their first-time appointment, you will need to fill out, sign, and submit an online intake form via Our Portal.

If you have more than one child, please fill out a form for each individual child.

STEP 6: On the day of your appointment, you will receive a link for the session.

At the time of the appointment, please follow the link to join with your counselor.

General Office Hours:

Monday – Friday
10am – 8pm

Saturday & Sunday
9am – 3pm

General Phone Hours:

Monday – Friday
11am – 5pm

Saturday & Sunday
Closed

NOTE: Please be advised that these hours may change or differ due to holidays, emergencies or personal matters.

Additionally, if you are scheduled for a weekend appointment ask your counselor for their work (or Google) number to contact them outside of the general phone hours.

Counselor availability differs by the counselor.

Follow the links below to check for current availability.

General Hours by Counselor

Dr. Mēgan Pickens, LPC-S
Dr. Mēgan’s Availability

Thenessa Mack-Palmer, LPC
Thanessa’s Availability

LaTrina Majors, LPC
LaTrina’s Availability

Dr. Michelle “Shelly” Dalton, Ph.D. | LPC Associate
Dr. Shelly’s Availability

Karen Melendez, LPC Associate (Español)
Karen’s Availability

Raziya Chase, LPC Associate
Raziya’s Availability

Maxi Deese, LPC
Maxi’s Availability

Antoinette King, LPC Associate
Antoinette’s Availability

Kala Jones, Master’s Level Student
Kala’s Availability

DISCLAIMER: Please be advised that these hours are subject to change due to the availability of your counselor, holidays, and emergencies.

Needs to be updated… The version on the current site mentions pandemic.

Give us a call at (817) 617-2638 or email us at info@thevococo.com to submit an email inquiry.

NOTE: Please leave us a message if we do not answer live. We will respond to your message(s) as soon as we possibly can. Thank you!

If you would like to find out general information about our practice, counselors, hours, availability, insurance & EAP, and similar topics, please read the information provided on the FAQ page and other portions of our website.

NOTE: You must confirm co-payment amounts, coinsurance rates, and EAP benefits with your coverage provider before scheduling an appointment.

Licensed Professional Counselors (or LPCs) are fully licensed counselors that can practice with clients who reside in the state that they are certified in.

Licensed Professional Counselor – Associates are individuals who are in the process of earning full licensure status by completing the required amount of supervised hours.

Practicum Students are Master’s Level professionals nearing completion of their degree and obtaining supervised hours, administered by the state that they are aiming to be certified in.

Each of our counselors specializes in various areas. If you’d like to see who specifically concentrates on a particular issue or what service(s) they offer, please visit this page.

Overall, we specialize in the following areas:

• Anger Management
• Anxiety
• Child or Adolescent Counseling
• Coping Skills
• Conflict Resolution
• Depression
• Divorce
• Emotional Abuse
• Family Conflict
• Gender Identity
• Grief
• LGBTQIA+ Issues
• Life Coaching
• Life Transitions
• Marriage and Premarital Counseling
• Men’s Issues
• Mental Abuse
• Peer Pressure
• Peer Relationships
• Racial Identity
• Relationship Issues
• Self Esteem
• Stress
• Spirituality
• Toxic Masculinity
• Women’s Issues
• Workplace Issues

We offer individual, adolescent (12 and up), couples, premarital, and family counseling.

We also offer bilingual (English and Spanish) counseling!

Unfortunately, we do not offer any play therapy services or counseling for minors under the age of 12 years old.

If you have a minor between the ages of 12 and 18 years old that you would like to see our counselors, you will have to schedule a parent consultation first.

Yes, we do!

Our wonderful LPC, Thenessa Mack-Palmer, provides this service for soon-to-be-married couples.

Our rates differ by the licensure of the counselor that you wish to see.

Please visit this page to view our rates.

All of our Licensed Professional Counselors accept some insurances and EAP coverage.

The availability to use either insurance or EAP depends on the counselor’s active (or inactive) participation within a network.

In all, we currently accept the following providers:

Insurance

• Cigna
• Optum/United Healthcare/UMR
• ValueOptions

Employee Assistance Program (EAP)

• Cigna EAP
• Espyr
• Magellan
• Optum EAP

NOTE: You cannot use insurance or EAP for LPC Associates nor Practicum Students.

Also, we do not accept any insurance or EAP coverage for premarital counseling.

The length of treatment is dependent on the plan that the counselor establishes for you. It also depends on your goals for counseling and the issue(s) that you are working through in counseling.

Sessions with Dr. Pickens and our LPCs are 45 minutes.

Sessions with our LPC Associates and Practicum Students are 50 minutes.

We do offer ProBono counseling for individuals that are 18 and older!

Please be aware that in order to be eligible for ProBono Counseling, you must meet our criteria to qualify for this service.

NOTE: ProBono Counseling is not offered for couples and families. This service is provided for individuals only.

Please view our ProBono criteria here.

If you are interested in receiving supervised hours as a master’s level practicum student, LPC or LMFT Associate, please email us at info@thevococo.com.

Additionally, please email us your resume, cover letter, references, and any other important documents.

Our calendars are up to date, and slots are available for you to select an appropriate time.

Additionally, to achieve fairness and quality of service, we do not carry out any preferential treatment for new and returning clients.