Frequently Asked Questions

How does the process work? (How do I get started?)

For Individuals and Couples

FIRST STEP: You will need to schedule and complete a free 10-minute consultation via phone with the counselor of your choice.

SECOND STEP: After completing your consultation, if you decide to move forward with that counselor, you will schedule a First-Time Appointment with them. 

Note: If you are using Insurance or EAP coverage, please have your information on hand when scheduling.

THIRD STEP: After scheduling your first-time appointment, you will need to fill out, sign, and submit an online intake form via Our Portal.

FOURTH STEP: On the day of your appointment, you will receive a link for the session.

At the time of your appointment, please follow the link to join with your counselor.


For Minors - How does the process work? (How do I get started?)

For Minors (18 years & younger) and Families

If you are a parent (or guardian) wanting your child to receive counseling or you would like to receive family counseling including a minor, you will have to schedule and complete a Parent Consultation. Without a parent consultation, you will not be able to move forward in the process.

NOTE: You will not be able to use insurance or EAP coverage for parent consultations.

FIRST STEP: Schedule a parent consultation with the counselor of your choice.

Please be aware that minors will not be present during this consultation. We only require parents and/or guardians to participate.

After scheduling your consultation, please make sure to review our policies and prepare copies of any necessary documents.

SECOND STEP: On the day of your consultation, you will receive a link via email to join the consultation with your facilitator.

Following the completion of a parent consultation, there will be a waiting period lasting between 48 to 72 hours. During this time the facilitator of your consult will determine whether our agency will be a good fit for your minor. If we find that we are not the best fit for your minor, we will refer you to another agency (or counselor) as a better option. 

THIRD STEP: After completing an assessment, the facilitator will follow up with you via phone to provide the next steps. If we find that we are a good fit for your minor, you (parents and guardians) may proceed with scheduling your child(ren) with our counselors. If not, we will refer you to a provider that will better suit your minor and their needs.

FOURTH STEP: Schedule a first-time appointment for your child(ren).

Note: If you are using Insurance or EAP coverage, please have your information on hand when scheduling.

FIFTH STEP: After scheduling their first-time appointment, you will need to fill out, sign, and submit an online intake form via Our Portal.

If you have more than one child, please fill out a form for each individual child.

SIXTH STEP: On the day of your appointment, you will receive a link for the session.

At the time of the appointment, please follow the link to join with your counselor.

What are your hours (or time of availability)?

General Office Hours:

Monday to Friday

10 am to 8 pm

Saturday and Sunday

9 am to 3 pm

General Phone Hours:

Monday to Friday

11 am to 5 pm

Saturday and Sunday


NOTE: Please be advised that these hours may change or differ due to holidays, emergencies or personal matters.


Additionally, if you are scheduled for a weekend appointment ask your counselor for their work (or Google) number to contact them outside of the general phone hours.

What about counselor availability?

Counselor availability differs by the counselor.

Follow the links below to check for current availability.

General Hours by Counselor

*Disclaimer: Please be advised that these hours are subject to change due to the availability of your counselor, holidays, and emergencies.

Dr. Megan Pickens, LPC-S

Dr. Pickens’ Availability

Thenessa Mack-Palmer, LPC

Thenessa’s Availability

Latrina Majors, LPC

LaTrina’s Availability

Michelle “Shelly” Dalton, Ph.D. | LPC Associate

Shelly’s Availability

Karen Melendez, LPC Associate (Español)

Karen’s Availability 

Eduardo Hernandez, LPC Associate

Eddie’s Availability

Raziya Chase, LPC Associate

Raziya’s Availability

Do you offer face-to-face or Telehealth counseling?

At this time, we are only offering Telehealth sessions, due to the ongoing pandemic. However, we do look forward to opening up for face-to-face counseling. We are currently determining the best time to do so.

Please be patient with us as we continue to assess this matter.

How can I contact you to receive more information?

Give us a call at 817-617-2638 or email us at to submit an email inquiry.

Note: Please leave us a message if we do not answer live. We will respond to your message(s) as soon as we possibly can.

Thank you!

If you would like to find out general information about our practice, counselors, hours, availability, insurance & EAP, and similar topics, please read the information provided on the FAQ page and other portions of our website.

NOTE: You must confirm co-payment amounts, coinsurance rates, and EAP benefits with your coverage provider before scheduling an appointment.

What's the difference between LPCs, LPC Associates and Practicum Students?

Licensed Professional Counselors (or LPCs) are fully licensed counselors that can practice with clients who reside in the state that they are certified in.

Licensed Professional Counselor – Associates, are individuals who are in the process of earning full licensure status by completing the required amount of supervised hours.

Practicum Students, are Master’s Level professionals nearing completion of their degree and obtaining supervised hours, administered by the state that they are aiming to be certified in.

What areas do you specialize in?

Each of our counselors specializes in various areas. If you’d like to see who specifically concentrates on a particular issue or what service(s) they offer, please visit this page.

Overall, we specialize in the following areas:

  • Anger Management
  • Anxiety
  • Child or Adolescent Counseling
  • Coping Skills
  • Conflict Resolution
  • Depression
  • Divorce
  • Emotional Abuse
  • Family Conflict
  • Gender Identity
  • Grief
  • LGBTQIA+ Issues
  • Life Coaching
  • Life Transitions
  • Marriage and Premarital Counseling
  • Men’s Issues
  • Mental Abuse
  • Peer Pressure
  • Peer Relationships
  • Racial Identity
  • Relationship Issues
  • Self Esteem
  • Stress
  • Spirituality
  • Toxic Masculinity
  • Women’s Issues
  • Workplace Issues

What services do you offer?

We offer individual, adolescent (12 and up), couples, premarital, and family counseling.

We also offer bilingual (English and Spanish) counseling!

Do you offer counseling services for children or play therapy?

Unfortunately, we do not offer any play therapy services or counseling for minors under the age of 12 years old.

If you have a minor between the ages of 12 and 18 years old that you would like to see our counselors, you will have to schedule a parent consultation first.

Do you offer premarital counseling?

Yes, we do!

Our wonderful LPC, Thenessa Mack-Palmer, provides this service for soon-to-be-married couples.

What are your rates?

Our rates differ by the licensure of the counselor that you wish to see.

Please visit this page to view our rates.

Do you take my insurance or EAP?

All of our Licensed Professional Counselors accept some insurances and EAP coverage. 

The availability to use either insurance or EAP depends on the counselor’s active (or inactive) participation within a network.

In all, we currently accept the following providers:


  • Cigna
  • Optum/United Healthcare/UMR
  • ValueOptions

Employee Assitance Program (EAP)

  • Cigna EAP
  • Espyr
  • Magellan
  • Optum EAP

NOTE: You cannot use insurance or EAP for LPC Associates nor Practicum Students. 


Also, we do not accept any insurance or EAP coverage for premarital counseling. 

How many sessions will I (we or they) need?

The length of treatment is dependent on the plan that the counselor establishes for you. It also depends on your goals for counseling and the issue(s) that you are working through in counseling.

How long are the sessions?

Sessions with Dr. Pickens and our LPCs are 45 minutes.

Sessions with our LPC Associates and Practicum Students are 50 minutes.

Do you offer ProBono Counseling?

We do offer ProBono counseling for individuals that are 18 and older!

Please be aware that in order to be eligible for ProBono Counseling, you must meet our criteria to qualify for this service.

NOTE: ProBono Counseling is not offered for couples and families. This service is provided for individuals only.

Please view our ProBono criteria here.

I am interested in recieving practicum or LPC/LMFT Associate hours. Where do I start?

If you are interested in receiving supervised hours as a master’s level practicum student, LPC or LMFT Associate, please email us at

Additionally, please email us your resume, cover letter, references, and any other important documents.

Are there any openings available outside of the scheduling calendar? (i.e. Can I be squeezed in?)

Our calendars are up to date, and slots are available for you to select an appropriate time.

Additionally, to achieve fairness and quality of service, we do not carry out any preferential treatment for new and returning clients.

How Do I Schedule My First Appointment?


Step One: Free 10-Minute Chat or Consultation

Prospective clients (of all ages) must schedule and complete a consultation first.

If you are scheduling for a minor (18 & younger), you’ll need to schedule a parent consultation.

Step Two: Book Appointment

Once you’ve got the “go ahead”, schedule an official first-time appointment.


Step Three: Intake Paperwork

You must complete your paperwork 48 hours prior to your session.

For everyone attending a session, you are required to complete a separate, individual intake form for yourself.

Step Four: Join your 1st Session!

Your counselor will send you a link (or give you a phone call) at the time of your session!


7205 S. Cooper Street, Suite 131,
Arlington, TX 76001


(817) 617-2638