We are thankful for the interest that you have in our services and our counselors! However, we’ve noticed a recent surge in phone calls and email messages and have been grateful yet overwhelmed with the number of responses we’ve received. We apologize for the delayed responses to your requests as we have been trying our best to get back to everyone and their urgent requests.

To ensure immediate service, we encourage everyone to read through the following guide to establish a smooth process for scheduling and much more.


☑️ Part One – Consultation 📞

➡️ For Individuals and Couples (18 & older) 👤🫂

 

Before you do anything, you have to schedule a consultation with the counselor of your choice for Individuals and Couples.

FIRST STEP: Go to thevococo.as.me/consultations-free and select the counselor of your choice!

SECOND STEP: You will need to schedule and complete a free 10-minute consultation via phone with the counselor of your choice.

NOTE: Your counselor will contact you at the telephone number you’ve provided in the information form.

THIRD STEP: After completing your telephone consultation, you are eligible to schedule the First-Time Appointment.

NOTE: If you plan to use Insurance or EAP coverage, please have your information on hand when scheduling. Otherwise, we will not schedule an appointment for you until you can provide your coverage information. When ready, please call us at 817-617-2638.

➡️ For Minors (18 years & younger) and Families 🧸👨‍👩‍👧‍👦

 

Parent(s) or guardian(s) requesting services for a minor or family counseling that includes a child will have to schedule and complete a Parent Consultation. Without a parent consultation, you will not be able to move forward in the process.

NOTE: You will not be able to use insurance or EAP coverage for parent consultations. Parent consultations have a flat rate that you must pay out of pocket.

FIRST STEP: Go to thevococo.as.me/pc-pvv and select the counselor of your choice!

Please be aware that minors will not be present during this consultation. We only require parents and guardians to participate. After scheduling your consultation, please make sure to review our policies and prepare copies of any necessary documents.

SECOND STEP: On the day of your consultation, you will receive a link via email to join in at the time of your consultation.

After completing the parent consultation, there will be a waiting period lasting between 48 to 72 hours. During this time, the facilitator of your consult will determine whether our agency will be a good fit for your minor. If we find that we are not the best fit for your minor, we will refer you to another agency (or counselor) as a better option.

THIRD STEP: After completing an assessment, the facilitator will follow up with you via phone to provide the next steps. If we find that we are a good fit for your minor, you (parents and guardians) may proceed with scheduling your child(ren) with our counselors. If not, we will refer you to a provider that will better suit your minor and their needs.

☑️ Part Two – Scheduling the First-Time Appointment 🗓

 

NOTE: You must confirm co-payment amounts, coinsurance rates, and EAP benefits with your coverage provider before scheduling an appointment. Also, please have your information on hand when scheduling. Otherwise, we will not schedule an appointment for you until you can provide your coverage information. When ready, please call us at 817-617-2638!

FIRST STEP: Go to thevococo.as.me and select the counselor of your choice!

SECOND STEP: Please fill out the necessary information in the appointment scheduling form.

THIRD STEP: Verify that your information is accurate and up to date, and select “Complete.”

NOTE: You will receive both text and email notifications for your appointment.

☑️ Part Three – Intake Paperwork 📄

 

FIRST STEP: After scheduling your first-time appointment, you will need to fill out an online intake form via Our Client Portal.

Please complete the intake form 48 hours (or two days) before your scheduled session. Incompletion of your intake form will result in a cancellation and, you will have to reschedule.

NOTE: If your intake form provides little to no information, you will have to fill out another form. It is critical to provide an appropriate amount of details for your counselor to establish a proper treatment plan.

SECOND STEP: After you’ve reviewed and verified your input, please sign and submit your paperwork.

☑️ Part Four – The Day of Your Appointment ☀️

 

You’ve made it this far 🥳! What’s next?

FIRST STEP: You will receive a link before or at the time of your session.

SECOND STEP: Please follow the link to join with your counselor at the time of your session.

Other Important Steps 💡

➡️ Rescheduling or Canceling Your Appointment ❗

 

FIRST STEP: In the confirmation email you received after booking, click Change/Cancel Appointment.

SECOND STEP: Click Reschedule or Cancel.

A.1: If you select reschedule, choose a new date and time.

A.2: You’ll be directed to a confirmation page and receive an email with the details of their updated appointment.

OR

B.1: If you select cancel, Click Yes, cancel appointment.

B.2: You’ll be directed to the Client Scheduling Page with a message confirming the cancellation and receive a cancellation email to confirm.

➡️ Uploading Scanned Documents (The Secure Way!) 🔒

 

FIRST STEP: Please notify your counselor that you want to upload a scanned copy of your Driver’s License, insurance card, or any of the following documents:

  • Divorce decrees
  • Custody agreements
  • Medical Documents
  • EAP Authorization Letter

SECOND STEP: Go to lifeentllc.mytheranest.com/home/login and log in to your account.

THIRD STEP: Select the tab that says, Inbox.

FOURTH STEP: Choose the button that says, Compose.

FIFTH STEP: Write a message describing what you are sending/attaching in the email. Scroll down to Attach File and upload.

SIXTH STEP: Hit the Send button on the bottom-right of the page.

SEVENTH STEP: After successfully sending your message, you will see a message that says message sent in a small green box.

➡️ How to Add and Update Insurance Information 📂

FIRST STEP: Go to lifeentllc.mytheranest.com/home/login and log in to your account.

SECOND STEP: Select the tab that says $ Billing and Insurance.

THIRD STEP: Under the Bill to section, add or verify the information provided in the input fields.

FOURTH STEP: Under the Insurance Information section, add or verify the information provided in the input fields.

FIFTH STEP: Hit the Save Changes button on the bottom-right of the page.

➡️ How to Remove Insurance Information 🚮

FIRST STEP: Go to lifeentllc.mytheranest.com/home/login and log in to your account.

SECOND STEP: Select the tab that says $ Billing and Insurance.

THIRD STEP: Select Remove Last Insurance in the bottom-left of the page.

 


 

If you would like to find out general information about our practice, counselors, hours, availability, insurance & EAP, and more, please read visit the FAQ page. Other general information can be found on our website as well!

Any concerns or questions outside the scope of the information provided on our website, we encourage you to schedule an inquiry session. Please note that we will contact you via email first and then proceed to contact you via phone, if necessary.

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